At Gemstors, we are committed to ensuring that our customers receive their purchases in a timely and reliable manner. Here is our shipping policy:
Processing Time:
Orders are processed within [X] business days from the date of purchase. During peak periods, it may take up to [Y] business days to process an order. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Options:
We offer standard shipping for all orders within the United States. For international orders, we offer international standard shipping. Shipping rates will be calculated at checkout based on your location.
Delivery Time:
Standard shipping within the United States typically takes [X] business days to arrive at its destination. International shipping can take up to [Y] business days to arrive. Please note that delivery times may vary due to factors beyond our control, such as customs processing times.
Shipping Costs:
Shipping costs are calculated based on the weight of your order and your location. The cost of shipping will be displayed at checkout before you complete your purchase.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the tracking number provided in the email.
Shipping Restrictions:
We are unable to ship to P.O. boxes, APO/FPO addresses, or international forwarding addresses. We also reserve the right to cancel any order that appears to be fraudulent or suspicious.
Shipping Delays:
We are not responsible for any delays or damages caused by the shipping carrier. If your package is delayed or lost in transit, please contact the carrier directly to file a claim.
Returns and Exchanges:
If you need to return or exchange an item, please refer to our Returns and Exchanges Policy for instructions.
If you have any questions about our shipping policy, please feel free to contact us at sales@gemstors.com.